Shipping Policy

Almased (“we” and “us”) is the operator of (“website” By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 

1. General  

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.  

2. Shipping Costs  

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.  

This price will be the final price for shipping cost to the customer.  

3. Delivery Terms  

Transit Time 
In general, domestic shipments are in transit for 2-7 days. 

Dispatch Time 
Orders are usually dispatched within 2 business days of payment of your order. 

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.  

Change of Delivery Address 
For change of delivery address requests, we can change the address at any time before the order has been dispatched. 

P.O. Box Shipping  
Almased ships to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 

Military Address Shipping 
We can ship to military addresses using USPS. We are unable to offer this service using courier services. 

Delivery Time Exceeded 
If delivery time has exceeded the forecasted time, please contact us so that we can investigate. 

Please note we do not ship outside of the U.S. 

4. Tracking Notifications  

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.  

5. Parcels Damaged in Transit  

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps to follow.  

6. Sales Taxes  

Sales tax will be applied to the price of goods as displayed on the website when applicable.   

7. Cancellations  

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return and Replacement (9).  

8. Insurance  

Parcels are insured for loss and damage up to the value as stated by the courier.  

Process for parcel damaged in-transit 
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.  

Process for parcel lost in-transit  
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost. 

9. Return and Replacement Policy 

Return and replacement requests should be made within 30 days of your date of purchase.   

While there is no satisfaction guarantee, we do accept returns or may replace items that have been damaged during shipment* or specific items that we suspect may have quality issues.   

We do not refund or replace any product that has expired after the date of purchase.  

How To Return An Item:  
To request a return or replacement, please note the following in your e-mail to us:  

(1) if you are requesting a return or if you would like a replacement of the same product(s) you received**;  

(2) the reason for your request; and  

(3) a copy of your purchase receipt (or order number).  

Please submit the e-mail to: 

*For a product damaged in shipment, you must also attach a picture of the damaged item in your e-mail to us.    

**If you are requesting an exchange, please be aware that we cannot exchange with different products or different quantities of products, so it would have to be an even exchange with the same exact product(s). 

After following the steps above, please allow adequate time for your return or exchange request to be reviewed. This may take 7–10 business days.   

Once approved, you will be sent an e-mail with instructions on how to ship the item to us. Please do not return items without first receiving prior written approval from us.